Refund policy
Return & Refund Policy
At Nexcart4u, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
Eligibility for Returns
A product may be eligible for return if:
- The product is damaged or defective when received.
- You received the wrong product or size.
- The product is unused, unworn, and in its original condition.
- The original tags and packaging are intact.
Non-Returnable Items
Returns may not be accepted for products that have been worn, washed, altered, damaged by the customer, or returned without the original packaging/tags.
How to Request a Return
To request a return, contact us within 7 days of delivery with your order number and clear photos/videos showing the issue.
After reviewing your request, we will provide further instructions if the return is approved.
Refunds
Once the returned product is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be processed to your original payment method. The time taken for the refund to appear in your account may depend on your bank or payment provider.
Exchange
If you receive a damaged, defective, or incorrect product, we may offer a replacement or exchange, subject to product availability.
Return Shipping
If the return is due to a damaged, defective, or incorrect product, we will provide instructions regarding the return shipping.
For returns due to a change of mind, return shipping charges may apply.
Refund & Replacement Policy
- Product Color: Product color cannot be changed or exchanged after the order has been placed.
- Product Size: Product size cannot be exchanged or replaced. Please select your size carefully before placing your order.
- Damaged or Defective Product: If you receive a damaged or defective product, you must contact us within 24 hours of delivery to request a replacement or refund. Please provide clear photos or a video of the damaged product as proof.
- Replacement: The damaged or defective product may be replaced if a replacement is available. If a replacement is not available, a refund will be issued.
- Wrong Product: If you receive a product different from what you ordered, please contact us within 24 hours of delivery with clear photos/videos. After verification, we will arrange a replacement or refund.
- Missing Item: If any item is missing from your order, you must contact us within 24 hours of delivery. We may request photos or videos of the package and its contents for verification.
Note: Requests made after 24 hours of delivery may not be accepted.
Contact Us
For any return or refund-related questions, please contact us through the contact details provided on our website.
Nexcart4u reserves the right to refuse a return or refund if the product does not meet the eligibility requirements mentioned above.